Terms of Service
Last Updated: 01/01/2025
1. Introduction
Welcome to Double M Studios. These Terms of Service govern your use of our website and services, including the DMS Booking App.
2. DMS Booking App Services
The DMS Booking App is a comprehensive booking platform that connects clients with our professional services. Our application allows users to:
- Browse available studio services and equipment
- Book sessions at their preferred time and date
- Manage their bookings and studio time
- Make secure payments for studio services
- Communicate with our team members
3. User Accounts
To use certain features of the DMS Booking App, you may need to create an account. You can register directly or use Google Sign-In as an authentication method.
When you use Google Sign-In, you authorize us to access and store certain information from your Google account as outlined in our Privacy Policy. You remain responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4. Data Usage
By using the DMS Booking App, you agree that we may collect and use your information as described in our Privacy Policy. This includes information provided through Google Sign-In such as your name, email, and profile picture (optional).
5. Acceptance of Terms
By accessing or using Double M Studios, you accept these Terms of Use and agree to be bound by them. Failure to comply with these terms may result in suspension or termination of access.
6. Services
Double M Studios provides resources through its website. The Services are subject to these Terms of Use.
6.1 Types of Services
We offer hourly sessions and membership plans.
6.2 Payment and Refund Policy
All payments for services are non-refundable once services have been rendered. Refund requests for unused services must be submitted in writing to Double M Studios at 966 Hungerford Drive Suite 19B, Rockville, MD 20850 and must be received by Double M Studios within 14 calendar days of the original payment date. Any refund requests received after this period will be automatically denied. All refund requests are subject to review and approval at the sole discretion of Double M Studios.
6.3 Chargeback Policy
By using our services, you acknowledge and agree that Double M Studios is a music recording studio providing specialized, time-sensitive services that cannot be returned or reused once rendered. Therefore, you expressly agree not to file a credit card or debit card chargeback for any charges legitimately incurred. In the event of a dispute, you agree to contact Double M Studios directly to resolve the matter before initiating a chargeback. Any fraudulent or unwarranted chargebacks will result in immediate termination of services, permanent ban from using our facilities, and will lead to legal action to recover all costs, including but not limited to attorney fees and court costs. A fee of $50 will be assessed for each chargeback filed, regardless of outcome, in addition to any other damages or fees incurred.
7. Booking Policy
Sessions without an engineer are unsupervised. A refundable security deposit may be required.
8. Cancellation Policy
Customers may cancel unused services within 30 days of booking. Cancellations must be made at least 48 hours before the scheduled session time. Late cancellations (less than 48 hours before scheduled time) will be charged at 50% of the session fee. No-shows will be charged the full session fee. Refunds for properly cancelled, unused services are at company discretion and must be requested in writing within the 14-day period as specified in section 6.2. Due to the time-sensitive nature of studio bookings, all cancelled time slots represent lost revenue opportunities and therefore may not be eligible for a full refund.
9. Prohibited Activities
Prohibited activities include smoking, damaging property, and illegal activities.
10. Marketing Communications
By providing your contact information, you consent to receive communications. You may opt-out at any time.
11. Cookies and Analytics
Our Site uses cookies for tracking user behavior.
12. Modification of Terms
These Terms may be updated at any time. Continued use constitutes acceptance.
13. SMS Communications
You consent to receive SMS messages for booking confirmations, reminders, feedback requests, and updates. Message frequency may vary. Standard message and data rates may apply. Opt-out by replying "STOP".
14. Disclaimer
Double M Studios provides services "as is" without warranties.
15. Contact Info
For questions, email us at hello@doublemstudios.com